If we don't have our own back end system or don't want to integrate, how do we get the reports?

CitySourced has created our own console that we provide to all customers. In addition, The CitySourced platform provides you with the ability to setup automated workflows. Each report type has its own workflows, which allows you to set them up based on your organizational needs.

These rules can be changed at any time to match your internal work flow process. https://citysourced.zendesk.com/entries/26197163-How-do-I-configure-workflows