Edit a Service Request Address

Console users with the security role of User and above are able to edit a service request's address.

This will be accomplished by either one of two ways:

  1. Editing the SR's Location (saved as an X/Y coordinate)
  2. Creating / Editing the User Entered Address (if exists)

For #1 above, before the address change is committed, the new address entered will be checked/validated against the SR's current request type's (eg, graffiti, trash, etc.) geo-fence (if any). Once the confirmed as valid, the SR record will be updated.

NOTE #1: Updating the location of an SR will not update the address in any corresponding integration (if any).

NOTE #2: Any action above will trigger a notification to private note's author (unless the author is the user performing the action).

Learn How To Edit a Service Request Address:

Step 1. To Edit an address locate and click the Pencil icon as shown below.


Step 2. Enter an address or intersection or click on the map to generate a new address. Click on the Confirm button to update the previously entered address.


Step 3. Confirm the details of the newly entered address. Click the Update button to proceed.


If you have any questions or comments, please use the comment section below.

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