I’m excited to announce that on April 2, 2019, Rock Solid Technologies, a public sector-focused software company, is merging with CitySourced. With any change, there are bound to be questions about what happens next. Hopefully, this FAQ answers those questions and eliminates any uncertainty you may have.
If you do have more questions, we've got resources to help. Your CitySourced contact is available to help. You may also reach out to our support channel 24x7 at firstname.lastname@example.org or call us during our business hours at (424) 270-9438 ext 2.
Why is Rock Solid acquiring CitySourced?
As we continued to develop our mobile app platform to help local governments deliver more services to citizens, we’ve seen an increased need for a back-office tool to manage and track interactions. Rock Solid's existing RESPOND CRM software, helps local governments manage its interactions with citizens, is built on top of Microsoft's Dynamics CRM platform, and currently serves more than 7 million residents throughout Latin America, United States, and Canada.
The combined company now serves more than 18 million citizens across some 150 individual governments throughout North America. The CitySourced 311 app will be integrated into Rock Solid’s existing RESPOND civic engagement platform to provide a comprehensive solution to serve the needs to city, state and local governments.
At the end of 2018, Rock Solid received a growth investment from Strattam Capital, which partners with companies with great products and helps them reach broader markets.
Will CitySourced products be discontinued?
What does CitySourced do?
Founded in 2008, CitySourced helps local governments to deliver more services to residents through a mobile app platform. Our customers eliminate app sprawl, share data through integrations with leading back-office software systems, and ensure information is routed seamlessly between departments and citizens.
What products does CitySourced offer?
CitySourced provides a native mobile app platform which provides solutions such as service requests, knowledge base, notifications, waste reminders, and a portal to manage mobile application distribution.
What does Rock Solid do?
Founded in 1995, Rock Solid is a leading software and IT services company for municipal government and distribution verticals based in San Juan, Puerto Rico and Austin, TX. The Company provides SaaS-based financial management and citizen engagement software to public municipalities across Puerto Rico, the Caribbean, and North America.
What products does Rock Solid offer?
Rock Solid has two primary products in the market today, SIMA and RESPOND. The SIMA product helps municipalities manage every aspect of their business including property tax collections, personal tax collections, requisition management, and HR payroll administration. The solution has been purpose-built for the Puerto Rican and Caribbean markets to solve issues specific to municipalities. The RESPOND product helps municipalities manage citizen engagement and non-emergency 311 communications. The solutions are built on top of the Microsoft Dynamics platform.
Will my contact at CitySourced change?
No. All CitySourced employees will continue in ongoing roles.
How will this impact customers?
Customers will benefit from the greater functionality offered by Rock Solid products.
What was the value of the deal?
Terms were not disclosed.